Veenus News:
Connecting with the Customer April, 2012
It’s short termism not a lack of customers that is holding back the travel trade industry. Too many GMs and Directors have been swayed by the formats that brought them success until 2007 but quite frankly if you couldn’t meet target in the heady days, you’ve little chance today. ... Read More
The ‘haves’ & ‘have nots’ March, 2011
Never has the gap between the ‘haves’ and ‘have nots’ been wider. And I’m not referring to material wealth. It’s hoteliers and their definition of customer service... Read More
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