Veenus News Articles

Tour Operators - Your partners are your success August 2012

Double dip recession?’ repeated Revenue Managers and Directors while containing their sniggers when I confidently made my economic predictions in 2009. Well it turns out we were all wrong: they were in denial and my forecast was undercooked... Read More

Connecting with the Customer April, 2012

It’s short termism not a lack of customers that is holding back the travel trade industry. Too many GMs and Directors have been swayed by the formats that brought them success until 2007 but quite frankly if you couldn’t meet target in the heady days, you’ve little chance today. ... Read More

The ‘haves’ & ‘have nots’ March, 2011

Never has the gap between the ‘haves’ and ‘have nots’ been wider. And I’m not referring to material wealth.... Read More

Pay me the bonus now and I'll perform later November, 2010

The fast emerging economies can teach the western ones how to treat customers – the people that pay our salaries, for those of you that need reminding.......Read More

The smallest things make the biggest difference April, 2010

As I see it, the recent recession is an opportunity for hotels to focus on their customer service which has been lacking by numerous hotels for several years....Read More

Who would you rather be a hotelier or banker? January, 2010

I understand that after the recent festive period a lot of hoteliers have been under fire and I wish to distance my property and self from such mangers... Read More

It's snow problem January, 2010

Congratulations and thank you for all our partner hotels who did not charge Veenus’s customers... Read More

Bring the 'X' to your xmas January, 2010

The festive period as always is an accurate way of assessing how good a hotel really is... Read More

Drivers Save the Day December, 2009

For anyone still doubting the importance of drivers to a tour read on...Read More