Inaugural Tour of British Pullman Experience  October 2012

Tour Operators - Your partners are your success August 2012

Double dip recession?’ repeated Revenue Managers and Directors while containing their sniggers when I confidently made my economic predictions in 2009. Well it turns out we were all wrong: they were in denial and my forecast was undercooked. Read More

Connecting with the Customer April, 2012

It’s short termism not a lack of customers that is holding back the travel trade industry. Too many GMs and Directors have been swayed by the formats that brought them success until 2007 but quite frankly if you couldn’t meet target in the heady days, you’ve little chance today. ... Read More